Living note
The First 15 Minutes of an Incident
A small operational checklist for stabilizing a service before pursuing the root cause.
Early incident work should reduce uncertainty and user harm. Deep diagnosis comes after the system is stable.
Stabilize first
- Declare an owner and a communication channel.
- Confirm user impact with one trustworthy signal.
- Stop risky deploys and preserve evidence.
- Prefer reversible mitigation.